Privacy Policy
The Pawdoor Co Private Limited, having its Registered Office at No. 801, Intelligentsia Housing Society, Sector 56 Gurgaon Haryana- 122011 and corporate office address at Second Floor, SCO 007, Vatika Marketplace, Sector 84 , Gurgaon-122012, India (herein after referred to as the : “Company”/ “We” / “Us” and “Our”) is managing and operating the mobile application/website https://thepawfectstory.com/ (collectively referred to as the “ Platform”) through which it inter alia facilitates the sale of Pet Products and accessories (“Products”) to the users of the Platform (“User” or “Users” or “you” or “your”).
This policy amongst describes: (i) the type of information that the Company may collect from you when you access or use its websites, application; and (ii) the Company’s practices for collecting, using, maintaining, protecting and disclosing that information.
We encourage you to read this policy carefully to understand the Companies Policies and Practices regarding your information.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.
Interpretation and Definitions
Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions:
- "Account" means a unique account created voluntary by you to access our Service or parts of our Services.
- "Application" means the software program provided by the Company downloaded by You on any electronic device, named The Pawfect Story
- “Website” means https://thepawfectstory.com/
- "Cookies” We use cookies, permissions and other trackers in our website and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services in terms of personalised offers.
- Additionally, you may encounter “cookies” or other similar files on certain pages of the website or app that are placed by third parties. The Company does not control the use of cookies by third parties.
- "Device" means any device that can access the Service such as a computer, a cell phone or a digital tablet.
- "Personal Data" is any information that relates to an identified or identifiable individual.
- "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- "You" means the individual accessing or using the Platform
COLLECTION OF DATA
We may collect information about you in a variety of ways.
TYPES OF DATA COLLECTED
Personal Data:
Demographic and other personally identifiable information (such as your name, email address, phone number, address and your pet details) that you voluntarily give to us while installing the Application, online chatting with our representatives, usage of services such as spa booking, products view, selection of products, purchase of products, sharing feedback.
If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas is private
Financial Data
You may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the Platform and Third-Party Sources. The Company will not use your financial information for any purpose other than to complete a transaction with you and sending you the relevant offers from the Partner Bank
Data from Social Network
User information from social networking sites, such as [ Facebook, Instagram, Pinterest, Twitter etc], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.
Location Data
We may request access or permission to and track location-based information from your mobile device.
Push Notifications
We may request to send you push notifications regarding your account.
Device Information
We may need your device permission to get information about your device, like OS name, mobile network, device identifier etc.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Data Usage
Usage Data is collected automatically when using the platform including IP address, browser type, pages visited, time and date, and other diagnostic data.
Use of your Data
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.
- To create and manage Your Account
- For the performance of a contract
- To contact You
- To provide You with news, offers, and updates
- To Process payments and refunds
- To manage Your requests
- For analytics and improvements
Retention of Your Data
We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless required otherwise by law.
Disclosure of your Data
By Law or to Protect Rights
We may share your data to comply with legal requirements or protect rights.
Third-Party Service Providers
We may share information with third parties for services like payment processing.
Other Third Parties
We may share your information for analysis and marketing purposes.
CHILDREN’S PRIVACY
Our Platform is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 years.
TRACKING TECHNOLOGIES
Cookies
We use cookies and similar technologies to improve your experience.
Internet Based Advertising
We may use third-party tools for ads and marketing.
CONSENT
By using the Platform, you consent to the collection and use of your information as per this Privacy Policy.
DATA SECURITY
We take reasonable steps to protect your data from unauthorized access and misuse.
OPTIONS REGARDING YOUR DATA
You may review or change your data by:
- Logging into your account
- Contacting support
Emails and Communications
You can opt-out of communications through account settings or by contacting us.
Contact Us
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at: 📧 Email: contact@thepawfectstory.com
Updated on 03-04-2026
